Owner Support
As you are likely aware, the Remington Outdoor Company recently faced some financial difficulties that forced it into an unfortunate bankruptcy. This proceeding resulted in the sale of all of the Company’s assets, including its intellectual property, brands, fixed assets, machinery, and tooling. Most liabilities, including open orders (even if pre-paid), warranty claims, and contractual obligations, were discharged by the bankruptcy proceeding.
Although a sad development for the legendary company and its loyal employees, we at Ruger are grateful for the opportunity it presented. We are thrilled with our acquisition of the Marlin Firearms Company - an iconic American firearms brand. We regard Marlin’s 150-year history of great, American-made firearms as nothing less than a perfect fit for Ruger. Together, we believe the two brands will stand as American icons in the firearms industry.
If you need product support:
At this stage, because we do not have the parts, equipment, or expertise required to service existing, pre-Ruger, Marlin firearms, we cannot honor any warranty offered by the Remington Outdoor Company. We hope you understand the constraints that limit our ability to service firearms made prior to our acquisition. In the future, we certainly will offer service of Marlin firearms produced by Ruger utilizing the same high standards we have had in place for over 70 years.
If your Marlin firearm requires immediate repair or service, we recommend that you stop using it and contact a competent local gunsmith. You can also locate the independent service center closest to you listed below. These independent service centers can help you with your ongoing repair and service requirements. Please note that Ruger is not affiliated with these service centers and we offer their contact information as a courtesy only. As such, you will need to work directly with the particular service center to arrange for payment of any charges associated with the service or repair. We recommend that you have a clear understanding of any charges before authorizing the work.
If you previously sent a product to Remington, or ordered a product from them:
We did not acquire any customer firearms in this transaction; therefore, we do not have any of the firearms that were sent to Remington prior to our acquisition. Remington has advised us that all customer firearms will be returned to their owners.
According to Remington, you can check the status of your repair by emailing them at info@remington.com or by calling them at (877) 755-3450.
Also, please note that all orders for Marlin firearms placed prior to our acquisition should have been either: (1) fulfilled by Remington prior to the sale; or (2) canceled by Remington. Ruger is unable to fulfill these orders and could not assume responsibility for them. Unfortunately, if your order has not been fulfilled, you may be considered an unsecured creditor by the bankruptcy court, which could leave you with very little recourse.
| Name | Address | Phone | Website |
|---|---|---|---|
| Wild West Guns | 7100 Homer Drive Anchorage, AK 99518 |
(907) 344-4500 | wildwestguns.com |
| Sprague's Sports Inc. | 345 W 32nd St. Yuma, AZ 85364 |
(928) 726-0022 | spragues.com |
| J&G Gunsmithing | 7680 Barton Rd. Granite Bay, CA 95746 |
(916) 786-9200 | jandgguns.com |
| Higher Power Outfitters Inc. | 1826 Tamiami Trail Punta Gorda, FL 33950 |
(941) 347-8445 | higherpoweroutfitters.com |
| Scheels All Sport | 101 Jordan Creek Parkway West Des Moines, IA 50266 |
(515) 727-4065 | www.scheels.com |
| Mann's Sporting Goods | 515 West Water Street Pinckneyville, IL 62274 |
(618) 357-2911 | facebook.com |
| Paducah Shooters Supply | 3919 Cairo Road Paducah, KY 42001 |
(270) 442-3242 | paducahshooters.com |
| Williams Gun Sight | 7389 Lapeer Road PO Box 329 Davison, MI 48423 |
(800) 530-9028 | williamsgunsight.com |
| Dick Williams Gun Shop, Inc. | 4985 Cole Road Saginaw, MI 48601 |
(989) 777-1240 | dickwilliamsgunshop.com |
| Ahlman's Inc. | 9525 West 230th Street Morristown, MN 55052 |
(507) 685-4244 | ahlmans.com |
| B&B Arms | 9283 US HWY 220 Business N Randleman, NC 27317 |
(336) 339-3199 | b-barms.com |
| Wild West Guns | 5225 Wynn Road Las Vegas, NV 89118 |
(702) 798-4570 | wildwestguns.com |
| The Gunworks of Central New York | 5378 State Route 31 Verona, NY 13478 |
(315) 363-7041 | www.cnygunworks.com |
| Sports World | 6841 East 41 Street Tulsa, OK 74145 |
(918) 742-4027 | sportsworldtulsa.com |
| Allison & Carey Gunworks | 17311 South East Stark Portland, OR 97233 |
(503) 256-5166 | allisoncareygunworks.com |
| Southland Gun Works, Inc. | 1228 Harry Byrd Hwy Darlington, SC 29532 |
(843) 393-6291 | southlandgunworks.com |
| Scheels All Sport | 2101 West 41st Street Sioux Falls, SD 57105 |
(605) 334-7767 | scheels.com |
| Nagels Gun Shop | 6201 San Pedro Avenue San Antonio, TX 78216 |
(210) 342-5420 | nagelsguns.net |
| Carter Gunsmithing | 938 West Utah Avenue Payson, UT 84651 |
(801) 465-7945 | - |
| Triton Arms | 7668 Peppers Ferry Road Max Meadows, VA 24360 |
(276) 620-8571 | - |