As you are likely aware, the Remington Outdoor Company recently faced some financial difficulties that forced it into an unfortunate bankruptcy. This proceeding resulted in the sale of all of the Company’s assets, including its intellectual property, brands, fixed assets, machinery, and tooling. Most liabilities, including open orders (even if pre-paid), warranty claims, and contractual obligations, were discharged by the bankruptcy proceeding.
Although a sad development for the legendary company and its loyal employees, we at Ruger are grateful for the opportunity it presented. We are thrilled with our acquisition of the Marlin Firearms Company - an iconic American firearms brand. We regard Marlin’s 150-year history of great, American-made firearms as nothing less than a perfect fit for Ruger. Together, we believe the two brands will stand as American icons in the firearms industry.
If you need product support:
At this stage, because we do not have the parts, equipment, or expertise required to service existing, pre-Ruger, Marlin firearms, we cannot honor any warranty offered by the Remington Outdoor Company. We hope you understand the constraints that limit our ability to service firearms made prior to our acquisition. In the future, we certainly will offer service of Marlin firearms produced by Ruger utilizing the same high standards we have had in place for over 70 years.
If your Marlin firearm requires immediate repair or service, we recommend that you stop using it and contact a competent local gunsmith. You can also locate the independent service center closest to you listed below. These independent service centers can help you with your ongoing repair and service requirements. Please note that Ruger is not affiliated with these service centers and we offer their contact information as a courtesy only. As such, you will need to work directly with the particular service center to arrange for payment of any charges associated with the service or repair. We recommend that you have a clear understanding of any charges before authorizing the work.
If you previously sent a product to Remington, or ordered a product from them:
We did not acquire any customer firearms in this transaction; therefore, we do not have any of the firearms that were sent to Remington prior to our acquisition. Remington has advised us that all customer firearms will be returned to their owners.
According to Remington, you can check the status of your repair by emailing them at firstname.lastname@example.org or by calling them at (877) 755-3450.
Also, please note that all orders for Marlin firearms placed prior to our acquisition should have been either: (1) fulfilled by Remington prior to the sale; or (2) canceled by Remington. Ruger is unable to fulfill these orders and could not assume responsibility for them. Unfortunately, if your order has not been fulfilled, you may be considered an unsecured creditor by the bankruptcy court, which could leave you with very little recourse.
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